Last Updated: June 13, 2025
Thank you for choosing ShopZinoo. This policy covers cancellations, returns and refunds for products sold on shopzinoo.com from our Toronto, Ontario location. It should be read with our Shipping Policy and Terms and Conditions.
1. Order processing
Orders are processed within 1–2 business days and shipped according to stock.
If an item cannot ship on the original timeline, we will email you with an update. You may cancel under section 2 if the goods have not yet shipped.
2. Cancellations before dispatch
Cancel within 24 hours of placing the order at no charge, provided the goods have not shipped and production has not started on a custom or personalized item.
After 24 hours and before dispatch, cancellations are subject to a 3% cancellation fee to cover administration and payment costs.
Once an item has shipped, cancellation is not available. You may request a return under section 3 if the product is eligible.
Email info@shopzinoo.com with your order number to request a cancellation.
3. Returns — eligibility
We accept returns on eligible stock products when all of the following apply:
– You start the return within 30 days of delivery.
– The product is unused, uninstalled, complete and in resaleable condition.
– Original packaging is retained where reasonably possible.
– You have obtained a Return Merchandise Authorisation (RMA) from us first.
4. Non-returnable items
– Custom-built, made-to-measure, personalized or special-order products
– Clearance, ex-display or final-sale items marked as non-returnable
– Opened spare parts, consumables and sealed products once packaging is broken (unless faulty)
– Gift cards and digital products
– Products that have been installed, assembled for use, connected to utilities, worn beyond trying on where applicable, altered or damaged so they cannot be resold
5. How to return
5-1. Email info@shopzinoo.com within 30 days of delivery and request an RMA. Include your order number and reason for return.
5-2. Wait for written authorisation and packing instructions. Do not ship anything without an RMA.
5-3. Pack the item securely, protect fragile parts and corners, and mark the RMA on the outside of the packaging.
5-4. Follow our instructions for collection or return freight. Use a tracked, insured carrier suitable for the size of the goods.
You pay return carriage unless the return is due to damage in transit or an error by ShopZinoo.
Unauthorised returns will be refused and may be sent back at your cost.
6. Restocking and fees
A 20% restocking fee applies to most returned products.
This covers outbound logistics, payment processing and repackaging.
Additional reboxing fees may apply if packaging must be replaced to make the goods resaleable.
Original outbound shipping costs are deducted from the refund. If delivery was free at checkout, the actual shipping cost we paid is still deducted.
7. Refused deliveries
Goods refused on delivery for reasons other than damage or our error are treated as a return. A 20% restocking fee applies, and both outbound and return shipping costs are deducted from any refund.
8. Refunds
After we receive the return, we inspect it within 5–7 business days.
If it passes inspection, we refund to your original payment method within a further 3–7 business days (banks may take longer to show the credit).
Refund amount = purchase price minus restocking/reboxing fees and applicable shipping costs.
9. Damaged or defective goods
Transit damage: report within 48 hours with photos. We arrange repair or replacement once verified — see our Damage & Defects Policy.
Faults under warranty after correct use or installation: we support manufacturer claims, parts or repair guidance where a manufacturer warranty applies.
Damage from incorrect installation, misuse, or moving the product yourself in a way that causes damage is not covered as a free return.
10. Consumer rights
Nothing in this policy affects your statutory rights under applicable Canadian and Ontario consumer protection law for faulty or misdescribed goods.
11. Contact
ShopZinoo, 23 Kimberley Ave, Toronto, ON M4E 2Z3, Canada.
Phone +1 416 709 2988. Email info@shopzinoo.com.
Hours: Monday–Friday, 9am–5pm (Eastern Time).