Last Updated: June 13, 2025
We want every ShopZinoo customer to feel heard. This procedure explains how to raise a complaint about an order, delivery, product or our service.
1. How to complain
Email info@shopzinoo.com with the subject line “Complaint”, your order number, and a clear description of the issue.
Or call +1 416 709 2988 (Monday–Friday, 9am–5pm Eastern Time).
Write to: ShopZinoo, 23 Kimberley Ave, Toronto, ON M4E 2Z3, Canada.
2. What happens next
We acknowledge complaints within 2 business days where possible.
We investigate and aim to give a full response within 10 business days. Complex freight or manufacturer cases may take longer; we will keep you updated.
Possible outcomes include explanation, repair, replacement, partial refund or goodwill gesture, depending on the facts and our other policies.
3. Escalation
If you remain unhappy after our final response, you may use our Dispute Resolution page for next steps.
4. Contact
ShopZinoo, 23 Kimberley Ave, Toronto, ON M4E 2Z3, Canada.
Phone +1 416 709 2988. Email info@shopzinoo.com.
Hours: Monday–Friday, 9am–5pm (Eastern Time).