Last Updated: June 13, 2025
This Refund and Exchange Policy explains how to swap an eligible item and how refunds work when an exchange is not possible. It works with our Returns & Refund Policy.
1. Exchanges — eligibility
Exchanges are available on eligible stock products within 30 days of delivery when the item is unused, complete, in resaleable condition, and you have an RMA.
Custom, personalized, clearance and final-sale items are not exchangeable unless faulty.
2. How to request an exchange
Email info@shopzinoo.com with your order number, the item to return, and the replacement you want (SKU, size or colour).
We confirm stock availability before issuing an RMA. If the replacement is unavailable, we may offer a refund under the Returns & Refund Policy instead.
Do not ship the original item until you receive written exchange instructions.
3. Costs
You pay return shipping for size/colour preference exchanges unless we sent the wrong item.
If the replacement costs more, you pay the difference before we ship. If it costs less, we refund the difference after inspecting the return.
A restocking fee is not charged on a like-for-like exchange of an unused eligible item, unless packaging must be replaced (reboxing fees may apply).
4. When we issue a refund instead
If the return fails inspection, the replacement is out of stock, or you prefer a refund, we process a refund under the Returns & Refund Policy (fees and shipping deductions may apply).
5. Faulty or incorrect items
Wrong item shipped, transit damage or manufacturing defects: we arrange a free exchange or refund and cover return shipping once verified. See Damage & Defects Policy.
6. Contact
ShopZinoo, 23 Kimberley Ave, Toronto, ON M4E 2Z3, Canada.
Phone +1 416 709 2988. Email info@shopzinoo.com.
Hours: Monday–Friday, 9am–5pm (Eastern Time).