Last Updated: June 13, 2025
Most issues are resolved under our Complaints Procedure. If a dispute remains, use the steps below.
1. Talk to us first
Email info@shopzinoo.com summarising the unresolved points and what outcome you want. Allow us a reasonable time to respond after our complaints process has finished.
2. Consumer protection resources
Ontario and Canadian consumers may contact Consumer Protection Ontario or other applicable consumer protection offices for guidance. We will consider good-faith resolution options.
3. Card issuer and payment disputes
You may also contact your card issuer. We prefer to resolve matters directly whenever possible.
4. Legal proceedings
These processes do not stop you from seeking independent legal advice or bringing a claim in the courts of Ontario where entitled to do so.
5. Contact
ShopZinoo, 23 Kimberley Ave, Toronto, ON M4E 2Z3, Canada.
Phone +1 416 709 2988. Email info@shopzinoo.com.
Hours: Monday–Friday, 9am–5pm (Eastern Time).