Last Updated: June 13, 2025
This Shipping Policy explains how ShopZinoo delivers products across Canada. By placing an order you agree to these terms. For questions before you buy, call +1 416 709 2988 or email info@shopzinoo.com.
1. Where we deliver
We deliver across Canada from our Toronto, Ontario location.
Remote, rural, Northern, or restricted-access addresses may need a custom freight quote and longer lead times. Contact us before ordering if access is limited.
International shipping outside Canada is not offered as standard. Ask us if you need a special arrangement.
2. Delivery methods
Most parcels ship by Canada Post or national courier.
Large, heavy or oversized items may travel by freight / LTL with curbside delivery unless we agree otherwise in writing.
If size or weight means the carrier cannot unload safely, you must arrange suitable equipment on site at your own cost.
3. Shipping charges
Some products include delivery in the price; others show a delivery fee at checkout.
Charges can vary by size, weight and destination. If you are unsure what applies, email us before you pay and we will confirm.
Remote or difficult-access sites may attract a surcharge, which we will tell you about before dispatch.
4. Processing and transit times
Order handling: 1–2 business days (Monday–Friday, excluding Canadian statutory holidays) after payment clears.
Dispatch of in-stock items: typically within 3–7 business days after handling.
Made-to-order or special-order products can take longer. We will email an updated timeline if stock or production changes.
Transit times after dispatch depend on the carrier and your region. Delivery dates are estimates, not guarantees.
5. Confirmation and tracking
You receive an order confirmation email after purchase.
When goods ship, we send tracking or freight booking details by email where available.
Larger freight deliveries may be by appointment. Please keep your phone available.
If you have no tracking update within six business days of the expected dispatch date, contact info@shopzinoo.com.
6. Your responsibilities on delivery day
Provide a clear, safe access route suitable for the vehicle type booked.
Be present (or nominate someone 18+) to receive and sign for the goods.
Inspect packaging and visible surfaces before the driver leaves.
Note any damage or shortages on the delivery receipt and take clear photos.
7. Damage, shortages and lost parcels
Report visible damage or missing items within 48 hours of delivery to info@shopzinoo.com with your order number, photos and the delivery note.
We will work with the carrier to repair, replace or investigate as appropriate.
Concealed damage found after unpacking should still be reported as soon as possible so a claim remains viable.
See also our Damage & Defects Policy.
8. Failed or refused deliveries
If delivery fails because nobody was available, access was blocked, or an incorrect address was given, redelivery fees may apply.
If you refuse delivery for any reason other than damage or an error by ShopZinoo, a 20% restocking fee may apply, plus outbound and return carriage, deducted from any refund. See our Returns & Refund Policy.
9. Storage after arrival
Once delivered and signed for, goods become your responsibility to store dry and secure. Keep packaging until you are satisfied the product is complete and undamaged.
10. Contact
ShopZinoo, 23 Kimberley Ave, Toronto, ON M4E 2Z3, Canada.
Phone +1 416 709 2988. Email info@shopzinoo.com.
Hours: Monday–Friday, 9am–5pm (Eastern Time).