Last Updated: June 13, 2025
Please inspect every delivery carefully. These rules work with our Shipping Policy and Returns & Refund Policy.
1. On delivery
Check packaging and visible surfaces before the driver leaves.
Note any crush marks, torn wrapping or wet packaging on the carrier receipt.
Take clear photos of the damage, the label and the parcel where possible.
If you cannot inspect fully, note “unchecked – subject to inspection” where the carrier allows, then unpack promptly.
2. Reporting window
Report missing parts or transit damage within 48 hours of delivery.
Email info@shopzinoo.com with your order number, description, photos and a copy of the delivery note.
Late reports may limit what we can claim from the carrier.
3. What we will do
Transit damage: arrange repair, replacement parts or a replacement once the claim is verified.
Missing components: send replacements as soon as stock allows.
Manufacturing defects under warranty: guide you through manufacturer support, parts or repair where a warranty applies.
4. What is not covered
– Damage after you (or your contractors) move, unpack roughly, or store goods outdoors unprotected
– Incorrect assembly, installation or site preparation
– Faulty electrical, plumbing or structural work by third parties
– Misuse, lack of maintenance, or use outside manufacturer instructions
– Normal wear, colour variation and cosmetic differences that do not affect function
5. After installation or use
If you believe a fault appeared after correct use or installation, contact us with photos, model details and a description of the symptoms. Do not continue using equipment that may be unsafe.
6. Contact
ShopZinoo, 23 Kimberley Ave, Toronto, ON M4E 2Z3, Canada.
Phone +1 416 709 2988. Email info@shopzinoo.com.
Hours: Monday–Friday, 9am–5pm (Eastern Time).