Last Updated: June 13, 2025
This page explains how to cancel an order with ShopZinoo. Full return and refund rules are in our Returns & Refund Policy.
Before the order ships
Within 24 hours: cancel free of charge if the goods have not shipped and custom production has not started.
After 24 hours, before dispatch: a 3% cancellation fee applies to cover administration and payment processing.
Email info@shopzinoo.com with your full name, order number and a clear cancel request.
We will confirm by email when the cancellation is complete and any fee or refund amount.
After the order ships
Orders cannot be cancelled once they have left our warehouse or supplier.
If the product is eligible, you may request a return under the Returns & Refund Policy (RMA required; restocking and shipping costs may apply).
Refusing delivery without a valid damage or error claim is treated as a return and may incur a 20% restocking fee plus carriage.
Custom and special orders
Made-to-order or special-order products may not be cancellable once production has started. We will tell you at the point of sale if stricter cancel rules apply.
Contact
ShopZinoo, 23 Kimberley Ave, Toronto, ON M4E 2Z3, Canada.
Phone +1 416 709 2988. Email info@shopzinoo.com.
Hours: Monday–Friday, 9am–5pm (Eastern Time).